Common Pain Points
Sound familiar?
These are the real issues we hear every week from merchants stuck on Magento and Adobe Commerce — and the exact problems we're built to fix.
Slow checkout costing conversions
Unoptimised queries, missing indices, and bloated extensions drag checkout to 6–12 seconds. Every second costs you sales.
Security patches falling behind
Adobe releases patches regularly. Missing them leaves your store vulnerable to exploit and non-compliant with PCI DSS.
Extension conflicts breaking things
Third-party extensions fighting each other cause cart errors, admin crashes, and broken product pages.
No staging or deployment process
Changes pushed directly to live. No rollback plan. One bad deploy brings the whole store down.
Previous agency went silent
Mid-project handoffs with no documentation, undocumented code, and zero knowledge transfer.
Custom module technical debt
Old modules written by multiple developers with no standards, no tests, and no one who knows how they work.
What's Included
What you get on every engagement
Every retainer covers the same core baseline. No surprises, no scope creep — just clear deliverables from the start.
- Adobe Security & Core Patch management — every release
- Custom module development and extension builds
- Database query optimisation and index rebuilding
- Varnish / Redis / FPC caching layer setup and tuning
- Staging environment management and deployment pipeline
- Monthly performance report with Core Web Vitals tracking
- 24-hour response SLA with escalation path to senior engineer
- Code review on all custom work before it goes live
- Full documentation of every change we make
Typical project outcomes
Checkout load time
8.4s1.1s
Core Web Vitals LCP
FailPass
Security patches
6 behindCurrent
Extension conflicts
12 active0
Average results across 40+ Adobe Commerce retainer clients
Our Process
From first call to first fix
How we onboard a new Adobe Commerce client and start delivering value in week one.
1
Discovery & codebase audit
We review your current stack, identify the highest-risk issues, and produce a prioritised fix list before the retainer even starts.
2
Staging environment setup
If you don't have one, we set it up. No changes ever go live without being tested in a mirrored environment first.
3
Security & performance baseline
We patch all outstanding security vulnerabilities and fix the top three performance issues in the first sprint.
4
Ongoing sprint delivery
2-week sprints with a defined scope, a delivery report, and a review call. You always know what's happening.
5
Monthly performance review
Core Web Vitals, uptime, patch status, and a clear backlog for the next period — delivered as a written report.
Outcomes We Deliver
Numbers from real client projects
53%
Faster checkout
Average page speed improvement on checkout after first sprint
0
Security gaps
Clients on retainer have zero outstanding critical patches
40+
Clients
Active Adobe Commerce and Magento retainer clients
24h
Response SLA
Maximum response time on all support tickets, guaranteed
Retainer Packages
Choose your support level
Essential Support
£1,200/month
Core security and stability for SME stores that need reliable uptime and patching.
- 8 hours development per month
- Security patch management
- Monthly performance report
- 48-hour ticket response SLA
- Staging environment access
MOST POPULAR
Growth Engineering
£2,800/month
Active development alongside support. For stores investing in new features alongside stability.
- 20 hours development per month
- Custom module builds included
- Core Web Vitals monitoring
- 24-hour response SLA
- Dedicated senior engineer
- Sprint planning calls included
Enterprise Scale
Custom
High-volume stores with complex requirements, strict SLAs, and dedicated team allocation.
- Dedicated engineer allocation
- 4-hour critical response SLA
- Multi-store support
- Full CI/CD pipeline management
- Architecture consulting included
- Quarterly roadmap sessions
FAQ